Terms and Conditions

These Terms & Conditions (“Terms”) set out the basis on which Willow and Stone Reflexology (“we”, “our”, “us”) provides reflexology services to clients (“you”, “your”). By booking a session with us, you agree to these Terms.

1. General Information

  • We provide reflexology services for relaxation, stress reduction, and wellbeing.

  • Our treatments are complementary and are not a substitute for medical diagnosis or treatment.

  • Reflexologists are not medical practitioners and do not diagnose medical conditions, prescribe medication, or claim to cure.

2. Client Responsibility

  • You must provide accurate and complete information about your health, medical history, and any conditions, illnesses, or medications.

  • You must inform us of any changes to your health before each session.

  • You understand that results vary between individuals and no specific outcome can be guaranteed.

3. Bookings & Payment

  • Appointments can be made via [phone / email / booking system].

  • For bookings made online payment is due at the time of booking.

  • For repeat bookings made in-person, payment is due at the time of the next appointment.

  • We accept card payments only.

  • If you arrive late, your session may be shortened, but charged in full.

4. Cancellations & Refunds

  • A minimum of 48 hours’ notice is required for cancellations or rescheduling.

  • Cancellations made with less notice will incur a charge of 100% of the fee.

  • Non-attendance (“no-shows”) will be charged in full.

  • Prepaid packages and gift vouchers are non-refundable unless required by law.

5. Health & Safety

  • We reserve the right to refuse or discontinue treatment if:

    • You are under the influence of alcohol or drugs.

    • You have a contagious illness.

    • You behave inappropriately, aggressively or disrespectfully.

  • All sessions are conducted with professional standards of hygiene and care.

  • We hold appropriate professional insurance.

6. Confidentiality & Data Protection

  • All personal information and session notes are treated as confidential.

  • We comply with UK GDPR and Data Protection law.

  • Your information will not be shared with third parties unless required by law or with your explicit consent.

7. Liability

  • Reflexology is a complementary therapy undertaken at your own risk.
  • We are not liable for any adverse effects or outcomes unless due to our negligence.
  • You should consult your GP or healthcare provider if you are unsure about the suitability of reflexology.

8. Gift Vouchers & Packages (if purchased)

  • Vouchers are valid for 365 days from the date of purchase unless otherwise stated.

  • Prepaid packages are non-transferrable and non-refundable unless required by law.

  • Recipients of gift vouchers must not present any of the following contraindications:

    • Be pregnant or think they may be pregnant

    • Have a current cancer diagnosis or be receiving treatment, including preventative care

    • Have active blood clots, deep vein thrombosis, or pulmonary embolism

    • Have severe skin conditions affecting the feet or legs (e.g., cellulitis, phlebitis)

    • Be experiencing acute, undiagnosed pain

    • Have undergone surgery in the last 12 weeks, unless approved by GP via letter or email

    • Have a fever, contagious disease, or infection (including athlete's foot, fungal nail infection, or verrucas)

    • Be under the influence of alcohol or recreational drugs at the time of their appointment

9. Complaints

  • If you are unhappy with any aspect of your treatment, please raise it promptly so we can resolve the issue.

  • Formal complaints can be made in writing to hello@willowandstone.studio and will be acknowledged within 7 working days.

10. Changes to Terms

11. Governing Law

  • These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Helen x

Terms and Conditions

These Terms & Conditions (“Terms”) set out the basis on which Willow and Stone Reflexology (“we”, “our”, “us”) provides reflexology services to clients (“you”, “your”). By booking a session with us, you agree to these Terms.

1. General Information

  • We provide reflexology services for relaxation, stress reduction, and wellbeing.

  • Our treatments are complementary and are not a substitute for medical diagnosis or treatment.

  • Reflexologists are not medical practitioners and do not diagnose medical conditions, prescribe medication, or claim to cure.

2. Client Responsibility

  • You must provide accurate and complete information about your health, medical history, and any conditions, illnesses, or medications.

  • You must inform us of any changes to your health before each session.

  • You understand that results vary between individuals and no specific outcome can be guaranteed.

3. Bookings & Payment

  • Appointments can be made via [phone / email / booking system].

  • For bookings made online payment is due at the time of booking.

  • For repeat bookings made in-person, payment is due at the time of the next appointment.

  • We accept card payments only.

  • If you arrive late, your session may be shortened, but charged in full.

4. Cancellations & Refunds

5. Health & Safety

  • A minimum of 48 hours’ notice is required for cancellations or rescheduling.

  • Cancellations made with less notice will incur a charge of 100% of the fee.

  • Non-attendance (“no-shows”) will be charged in full.

  • Prepaid packages and gift vouchers are non-refundable unless required by law.

6. Confidentiality & Data Protection

  • All personal information and session notes are treated as confidential.

  • We comply with UK GDPR and Data Protection law.

  • Your information will not be shared with third parties unless required by law or with your explicit consent.

7. Liability

  • We reserve the right to refuse or discontinue treatment if:

    • You are under the influence of alcohol or drugs.

    • You have a contagious illness.

    • You behave inappropriately, aggressively or disrespectfully.

  • All sessions are conducted with professional standards of hygiene and care.

  • We hold appropriate professional insurance.

8. Gift Vouchers & Packages (if purchased)

  • Reflexology is a complementary therapy undertaken at your own risk.

  • We are not liable for any adverse effects or outcomes unless due to our negligence.

  • You should consult your GP or healthcare provider if you are unsure about the suitability of reflexology.

9. Complaints

  • Vouchers are valid for 365 days from the date of purchase unless otherwise stated.

  • Prepaid packages are non-transferable and non-refundable unless required by law.

  • Recipients of gift vouchers must not present any of the following contraindications:

    • Be pregnant of think they may be pregnant

    • Have a current cancer diagnosis or be receiving treatment, including preventative care

    • Have active blood clots, deep vein thrombosis or pulmonary embolism

    • Have severe skin conditions affecting the feet or legs (e.g., cellulitis, phlebitis)

    • Be experiencing acute, undiagnosed pain

    • Have undergone surgery in the last 12 weeks, unless approved by GP via letter or email

    • Have fever, contagious disease, or infection (including athlete's foot, fungal nail infection, or verrucas)

    • Be under the influence of alcohol or recreational drugs at the time of their appointment

10. Changes to Terms

  • If you are unhappy with any aspect of your treatment, please raise it promptly so we can resolve the issue.

  • Formal complaints can be made in writing to hello@willowandstone.studio and will be acknowledged within 7 working days.

11. Governing Law

  • These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Helen x